Sales Policy for Kivora Watches
Effective Date: December 11, 2024
Welcome to Kivora, your trusted source for premium wristwatches! By shopping on our website, kivora.site, you agree to the following terms and conditions. Please take a moment to read our Sales Policy to ensure a smooth and transparent shopping experience.
1. General Information
Kivora offers a wide range of high-quality wristwatches for men and women, designed to suit various styles and preferences. We are committed to providing our customers with exceptional products, excellent customer service, and an easy-to-use online shopping experience. Our sales policy governs all purchases made through our website (kivora.site), and we reserve the right to amend this policy as necessary.
2. Product Availability
All products listed on kivora.site are subject to availability. While we strive to keep our inventory updated, Kivora cannot guarantee the availability of all items at the time of your order. In the event that a product is out of stock or unavailable, we will notify you via email and either offer a replacement, suggest a similar product, or process a refund, depending on your preference.
3. Pricing
Prices on kivora.site are listed in USD and are subject to change without notice. While we make every effort to ensure that the pricing is accurate, errors may occur. If a product is listed at an incorrect price due to an error, we reserve the right to cancel or modify the order at our discretion. In such cases, we will notify you before processing the order and offer you the option to proceed at the corrected price or cancel the order for a full refund.
4. Payment Methods
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. All transactions are processed securely, and your personal payment information is never stored on our website.
5. Order Processing and Shipping
Once your order is placed, you will receive an order confirmation email with your order details. Orders are processed within 1-2 business days, and we will provide you with a tracking number once your order has been shipped.
Shipping Times: We offer both standard and expedited shipping options. Estimated shipping times will be provided at checkout, but please note that these are only estimates and may vary based on factors such as your location and carrier delays.
Shipping Rates: Shipping costs will be calculated at checkout based on your delivery address and chosen shipping method.
International Shipping: We currently offer international shipping to select countries. If you are outside the United States, please check our shipping policy or contact us for more details on international rates and delivery times.
6. Returns and Exchanges
We hope that you are completely satisfied with your Kivora wristwatch. However, if you are not satisfied with your purchase, we offer a return and exchange policy with the following conditions:
Return Window: You have 30 days from the date of delivery to return or exchange your item.
Condition of Return: The product must be unused, in its original packaging, and in resalable condition. We cannot accept returns on products that have been damaged, altered, or used.
Return Process: To initiate a return, please contact our customer service team at info@kivora.site with your order number and reason for return. We will provide you with a return authorization and instructions.
Refunds: Refunds will be issued to the original payment method after the returned product is received and inspected. Shipping fees are non-refundable, and customers are responsible for return shipping costs.
7. Warranty
Each Kivora wristwatch is covered by a limited warranty against manufacturing defects. The warranty period and coverage details are included with each product. Please retain your proof of purchase, as it may be required for warranty claims.
- The warranty does not cover damage caused by misuse, accidents, water damage (unless specified as water-resistant), or normal wear and tear.
8. Customer Support
If you have any questions, concerns, or require assistance, our customer support team is here to help! You can contact us at:
- Email: info@kivora.site
- Phone: 727-441-4710 (available Monday to Friday, 9 AM – 5 PM EST)
We strive to respond to all inquiries within 24 hours during business days.
9. Privacy and Security
At Kivora, your privacy and security are our top priorities. We use secure encryption technology to protect your personal information during the checkout process. For more information about how we collect, use, and protect your data, please refer to our Privacy Policy.
10. Limitation of Liability
Kivora is not responsible for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products, even if we have been advised of the possibility of such damages. We are not liable for any delays or failures in shipping due to unforeseen circumstances, including but not limited to natural disasters, labor strikes, or carrier issues.
11. Changes to this Sales Policy
Kivora reserves the right to amend, modify, or update this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about any updates.
12. Governing Law
This Sales Policy is governed by the laws of the State of Florida, United States. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Clearwater, Florida.
Thank you for choosing Kivora! We appreciate your business and look forward to serving you.
For further assistance or inquiries, feel free to reach out to us:
Kivora
1447 Chestnut Street
Clearwater, Florida, United States
Phone: 727-441-4710
Email: info@kivora.site
Website: kivora.site